(Google Expands “Business Profile” Messaging Options)

Google has announced new messaging features for Business Profiles. This update gives businesses more options to connect directly with potential customers. Businesses can now choose how they want people to message them.

Previously, businesses mostly used text messages for direct chats. Now, Google offers more choices. Businesses can add links to popular messaging apps like WhatsApp or Messenger. They can also add links to their own website chat tools. This means customers can start conversations using their preferred app.

This change helps businesses be more flexible. Customers often have a favorite way to message. Some people like WhatsApp, others prefer Messenger. Giving customers options makes communication easier. It means customers are more likely to reach out.

Business owners manage these choices directly in their Google Business Profile dashboard. Setting up is straightforward. They simply add links to their chosen messaging services. Once added, these links appear on their Business Profile listing. Customers see these options when they look up the business on Google Search or Maps.

The goal is to make contacting a business simpler for everyone. Customers can use the method they find most convenient. Businesses might see more messages and faster responses. Better communication helps build customer relationships. It can also lead to more sales or bookings.

(Google Expands “Business Profile” Messaging Options)

Google states this update is rolling out globally. It is available now for most businesses. They encourage businesses to update their profiles quickly. Businesses should pick the messaging services their customers use most. This helps ensure customers can easily get in touch. The update is part of Google’s ongoing work to improve tools for local businesses.

(Twitter Launches ‘Professional Profiles’)

Businesses can switch to Professional Profiles starting now. The process is simple. Companies choose their business category first. They pick from options like retail, services, or non-profits. This helps customers understand the business right away.

These profiles display important information clearly. The business address and contact details show up prominently. A direct message button is easy to find. Customers can reach the business quickly. Verified businesses get a special badge. This badge confirms the account is authentic. Customers trust verified accounts more.

Professional Profiles also include website links. Businesses can show their products or services. They can highlight special offers. This drives traffic to their main site. It helps turn followers into customers. Businesses see their profile visits and link clicks easily. This shows what works best.

(Twitter Launches ‘Professional Profiles’)

Twitter aims to help businesses grow. Professional Profiles are free to use. They are available globally. Businesses of all sizes can use them. Twitter wants to be a key place for customer connections. This update is part of that effort. Businesses set up their profiles through account settings.